Frequently asked questions
What is the return policy?
Unfortunately, due to the nature of our products we are unable to accept returns on our matcha powders. Once opened, the tea oxidisation process will begin.
Do you accept refunds?
If you are unhappy with your product or if it arrives to you damaged please contact us using the Contact Form on our website or email us directly at support@xundays.com.au and we will respond to your query in 24-48 hours.
Do you ship internationally?
We ship to the following countries:
Africa: South Africa
Asia: Japan, China, Philippines, Brunei, Indonesia, Malaysia, Singapore, South Korea
Europe: Belgium, Denmark, France, Germany, Netherlands, Switzerland, United Kingdom
Middle East: Saudi Arabia, United Arab Emirates
North America: Canada, United States
Oceania: Australia, New Zealand
How much is shipping?
We offer flat rate shipping on all orders within Australia - $10 standard & $13 express shipping available.
For eligible countries internationally, shipping costs are flat rate fees ranging from to $20 AUD - $30 AUD (average) for standard shipping (not including express postage prices). Please review this when automatically calculated at checkout.
Where do you import your matcha powders?
We are proud to deliver high quality tea powders from Kagoshima, Yame, Kyoto (Uji) & Shizuoka in Japan. We work alongside local tea masters and farms to curate unique tea blends for your home. All of our products undergo a vigorous quality assurance process - ensuring that we provide excellent tea for you to enjoy.
