Returns & Refunds Policy

Change of mind
Because matcha (and other tea products) is a food product, we’re unable to accept returns or exchanges for change of mind, including if you’ve chosen the wrong blend or no longer want your order. This helps us keep every tin fresh, sealed and safe for our customers.

Damaged, faulty or incorrect items
If your order arrives damaged, if a tin is dented, unsealed or faulty, or if you’ve received the wrong item, we’ll try to help!

Please email us at support@xundays.com.au within 24-48 hours of receiving your order with the following details:

• Your order number
• A short description of the issue
• Clear photos of the product and packaging (including the outer box)

Once we’ve reviewed your request, the team will get in touch with an outcome, we sometimes may require further additional information from you. 

We aim to resolve queries in at least 24-72 hours including actioning issues, sending returns (during business days) and responding to emails.